Refund & Cancellation Policy

1. Free Trial

All paid plans start with a 14-day free trial. No payment is collected during the trial period, and no credit card is required. You can cancel anytime during the trial without any charge. At the end of the trial, your account will automatically revert to the Free tier unless you choose to subscribe.

2. Subscription Cancellation

You can cancel your subscription at any time through your account Settings page. When you cancel:

• Your subscription remains active until the end of the current billing period
• You will not be charged for the next billing period
• After the billing period ends, your account reverts to the Free tier
• You retain view-only access to data created during your paid subscription
• You can resubscribe at any time to regain full access

3. Refund Policy

3.1 Monthly Subscriptions

We offer a full refund within 7 days of your first paid subscription charge if you are not satisfied with the Service. After 7 days, monthly subscription fees are non-refundable. You may cancel at any time to prevent future charges.

3.2 Annual Subscriptions

Annual subscriptions are eligible for a pro-rated refund within the first 30 days of purchase. After 30 days, annual subscriptions are non-refundable but will remain active until the end of the paid period.

3.3 Exceptions

We may grant refunds outside these timeframes at our discretion, particularly in cases of:

• Service outages that materially affected your use of the platform
• Duplicate or erroneous charges
• Billing errors on our part

4. How to Request a Refund

To request a refund, contact us at billing@allbreeds.app with your account email and the reason for your request. We aim to process all refund requests within 5-10 business days. Refunds will be issued to the original payment method.

5. Plan Changes

You can upgrade or downgrade your subscription at any time. When upgrading, you will be charged the prorated difference immediately. When downgrading, the change takes effect at the start of the next billing period.

6. Contact

For billing questions, contact us at billing@allbreeds.app or visit our Contact page.